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Franchise (Royalty) Fees & Refund Processing


  • Partial Refunds: Original franchise fees remain intact on the unrefunded balance. The franchisee covers the partial refund amount directly from their share of the booking.
  • Full Refunds: The franchise fee is credited back alongside the Pebble fee to ensure the customer receives a 100% refund.
  • Monthly Settlement: Because franchise fees are accumulated and paid out at the end of each month, any refund-related fee adjustments are debited directly from the franchisor's total monthly payout.
  • Negative Balances: If refund debits exceed total franchise fees earned in a single month, the franchisor account will temporarily reflect a negative balance, which is automatically carried over and offset against the following month’s payout.