Subscription Pause & Resume

1. Key Features

You can:

• Pause payment collection for an attendee.

• Resume payment collection for an attendee.

2. Pausing a Subscription

This functionality is available within the Subscriptions Bookings section. When you pause a subscription:

• The attendee remains on the register.

• Payment collection is halted until you resume it.

• You must provide a reason for pausing, which will be shared with the customer.

• The customer will receive an email confirming the pause.

2.1 How to Pause a Subscription

1. Navigate to the Subscriptions Bookings section.

2. Select the subscription you wish to pause for ALL subscribers OR click the subscription and then select the individual if you want to pause an individual subscription.

3. Click on Pause under the Manage options.

4. Enter a reason for pausing.

5. Confirm the action.

6. An email notification will be sent to the customer(s).

3. Resuming a Subscription

When you resume a subscription:

3.1 How to Resume a Subscription

1. Navigate to the Subscriptions Bookings section.

2. Select the paused attendee.

3. Click on Resume under the Manage options.

4. Confirm the action.

5. An email notification will be sent to the customer.

4. Managing Paused Attendees

• Paused attendees cannot be moved to another subscription.

• If you need to move a paused attendee, you must first resume their subscription.

5. Additional Notes

• A new Pause status will be displayed in the Bookings Page, Attendance Overview, and Registers to indicate paused attendees.

• You can track the dates when payments were paused and resumed.​