How to Move Attendees Between Sessions, Blocks, or Subscriptions

There are three types of attendee moves you can make:

Session to session — move one or more attendees from one session to another, within the same activity or a different one.
Block to block — move one attendee from one block of sessions to another, within the same activity or a different one. (Only one attendee at a time — multiple attendees cannot be moved between blocks in a single action.)
Subscription to subscription — move one or more attendees from one subscription to another, within the same activity or a different one.

START HERE

All three moves start the same way from the Register:

1. Click Register on the left-hand navigation

2. Find the session, date and attendee you want to move the attendee from

3. Click More at the top of the register → select Move an attendee → select the attendee(s) you want to move → click Move.

1. Move an attendee to a different session

Start the move as described above.
Choose where you're moving the attendee to:
- A different session within the same activity, or
- A different session in a different activity — use the activity search to find it.
Select the schedule, date, and time of the new session.
Review the move before confirming.

When you confirm the move:

Capacity is returned to the original session and deducted from the new session.
If booking questions are switched on and the new activity has different questions, the booking questions email is resent so you can collect up-to-date information.
The attendee is updated in both the register and the bookings page.
The customer receives an email confirming their attendee has been moved.

2. Move an attendee to a different block

Note: Only one attendee can be moved between blocks at a time.

Start the move as described above.
If the attendee is booked onto a block, you'll be asked whether to move this session only or all remaining sessions.
Choose where you're moving the attendee to:
- A different session within the same activity, or
- A different session in a different activity — use the activity search to find it.
If you chose to move all remaining sessions, only block-bookable activities will appear in the matching activities list.
Select the activity, then the schedule, date, and time of the new session.
Review the move before confirming.

When you confirm the move:

Capacity is returned to the original session and deducted from the new session.
If booking questions are switched on and the new activity has different questions, the booking questions email is resent so you can collect up-to-date information.
The attendee is updated in both the register and the bookings page.
The customer receives an email confirming their attendee has been moved.

3. Move an attendee to a different subscription

Start the move as described above.
Choose where you're moving the attendee(s) to:
- A different class within the same subscription, or
- A different class in a different subscription — use the activity search to find it.
Only subscription activities will appear in the matching activities list.
Select the activity, then the date, time, and ticket of the new subscription.
Review the move before confirming. Note: Pebble does not automatically process any price difference between subscriptions — you'll need to handle this manually (see below).

When you confirm the move:

Capacity is returned to the original session and deducted from the new session.
If booking questions are switched on and the new activity has different questions, the booking questions email is resent so you can collect up-to-date information.
The attendee is updated in both the register and the bookings page.
The customer's next payment falls on the 1st of the following month.

Single attendee moved: The confirmation screen shows the ticket the customer has been moved to.

Moved to a more expensive subscription/ticket → invoice the customer directly from this screen.
Moved to a cheaper subscription/ticket → refund the difference via the bookings page.

Multiple attendees moved: The confirmation screen shows which moves succeeded and which failed.

If a move fails, try again. If it keeps failing, contact support.
Moved to a more expensive subscription/ticket → invoice each customer from the individual attendee's booking.
Moved to a cheaper subscription/ticket → refund the difference via the bookings page.

What happens in every move (quick reference)

Outcome	Applies to
Capacity returns to original session, deducted from new session	All moves
Booking questions email resent (if enabled + questions differ)	All moves
Register and bookings page updated	All moves
Confirmation email sent to customer	All moves

Moving restrictions:

You can move one or more attendees to a different session, block, or subscription — within the same activity or to a different one. This article walks through all three move types, what to expect on screen at each step, and what happens automatically once a move is confirmed.