1. How to log an Incident/Accident
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Open the Attendee/Booking modal and head to the Notes/Report tab
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You’ll see a Log Incident button.
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Clicking this button opens a digital incident report form.
2. Filling Out the Report
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All fields in the form are REQUIRED to be filled out, if you don't have anything to add to a particular field then just add 'NA'
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The date and time of form completion are automatically recorded and displayed once saved.
3. Saving, Printing, and Emailing Reports
Once the report is saved:
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All fields become locked and cannot be edited.
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You’ll see new CTAs to Print or Email the report.
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Print allows you to screen print the page.
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Email lets you send the report directly to the customer using Pebble's built-in email functionality. NOTE - reports can ONLY be emailed by Admins - users with Registers Only access cannot email a report.
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4. Timeline Integration
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Once note has been saved the report will display on the Notes/Reports Tab of the attendee/booking modal.
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All notes and reports appear in a unified timeline view.
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Each incident report entry includes:
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Activity name
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Schedule name
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Name of the admin who created the report
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Date/time of report creation
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Last sent date/time
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Reports can be soft-deleted, meaning they can be restored later if needed. Please contact support@bookpebble.co.uk if you want to recover a report.
5. Customer Directory Updates
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If a child has a report logged for a booking, a form icon will appear next to their name in the Customer View, alerting you to their incident history.